Focus is a platform and community connecting end users to IT experts. I created the backend reporting dashboard UI for ends users to edit and select their offerings.

My role as a Visual Designer was to design the Expert view.


Create a “marketplace” where end users can connect with IT experts.

This project involved the entire design team at Ingram Micro (4 UX Designers + 1 Design Lead). We researched and deliberated on features for our pilot test that would cater to our two main target groups (personas): IT experts and End Users.

Card Sorting

Customer Journey

Onboarding User Flow

Mailbox (IT Expert View)